Securus Technologies is flattered with all the positive feedback it has received last month. No other organization in history has received feedback like Securus. However, Securus recently stated that it is not looking for an award. Though the company has won several awards in the past, Securus Technologies is happy that inmates and prison officials find their products useful and user-friendly.
Securus Technologies believe the positive feedback they have received is worth more than any award they could ever win. Some of this feedback includes how detectives are using Securus products to track down criminals, how police officers are locating outside callers who have a caller I.D. address that reads unknown, and how harmful inmates who work for the jail are being pulled away from their jobs.
Securus Technologies has even created a customer service branch solely for feedback. A live person is available 24/7, or people can choose to leave a voice message or email. Every piece of feedback will be taken into consideration. Securus Technologies created this customer service branch to let all people know how serious Securus takes feedback. Securus is open to new ideas from the general public, prison workers, and even inmates. Every individual who leaves feedback will be treated with the same high standard service.